In this corner, me, one opinionated dude winging this as a side project with no user feedback or insight into the MTA’s playbook.

So, instead of just talking through my process, let’s see how they stack up. However, in a twist of fate, the MTA finally released their redesigned site the day I planned to release this write-up. So what is planned for today’s redesign exercise? the MTA’s website. I might not like it when my train is delayed, but if the reasoning and expected delay is communicated well, it puts me much more at ease. Redesigns might not have as large an impact as fixing the subway’s signals, but they’re relatively low-hanging fruit that could vastly improve communication, which is half the battle. Paring the MTA's Site Down to the EssentialsĪfter seeing the positive feedback on my redesign of the NYC Subway’s countdown clocks, I couldn’t stop thinking of the many other ways the MTA ignores good information design principles in communicating with its’ customers. Paring the MTA's Site Down to the Essentials | Adam Fisher-Cox - Design Portfolio Adam Fisher-Cox

Mta subway trip planner